Our Customer Feedback

Drivers are naturally cautious, especially when dealing with a new garage. We all share a fear of making the wrong decision and as a result, we look for reassurance that we are doing the right thing. We hope to eliminate this fear by allowing you to read what a few of our customers have to say about us.

Below are just a small selection of recent reviews but you can also view all our Trustpilot reviews and Google Reviews on the links below:

Ben Edinburgh
Below is a copy of the email I sent to 5 Star after they completed some work on my car. My email accurately reflects the quality of the work they did. As you can see, a superb effort. "Credit where credit is due. I want to say thank you for the "above and beyond" service today. You have exceeded my expectations in terms of customer service. Not only have you changed my tyres in super quick fashion, not only have you washed my car prior to its return, not only have you delivered my car to my place of work, but all done a day earlier than promised. Talk about under promise and over deliver. Super work from the team at 5 Star. I am really impressed."
Fran Reynolds
Always come here and my family have been doing so for several years. Really reliable and will go above and beyond to keep your costs as low as possible. Also VERY organised and communicative receptionists who work so hard and provide excellent customer service. Everything is explained clearly, with the options laid out so you can make informed decisions. Just generally good people doing good, thorough work. Can't recommend them enough.
gemma witherington
this is a fantastic local garage not far from my workplace in town near bus station that was recommended to me by several family members and work colleagues . ive been twice in two years now and been incredibly impressed. They always have cars on the ramps and car park is full which shows people must trust them. Staff are friendly helpful reliable. This year I get a postal reminder letter of my mot and service which is useful. They also text during the day to keep you updated on the car progress
Rachel Hughes
I have been asked to post this review following my recent visit. I was asked to rate my own personal experience. I don’t post reviews as I don’t personally believe in them and find it a hassle. However since they have been doing a fantastic job in my car I’m inclined to do so. I have been using this garage since it opened about over 10 years or more. The friendly faces are still there and they know me as me and not just another customer. I like this place as it’s friendly, clean, professional and good value. Never had any breakdowns in all these years since the car has been maintained with this establishment.
Marie Thomas
Super efficient. The whole process is always pleasing and it’s like each team member is always smiling and happy to be at work. I know a good garage when I see one as I used to work in this industry myself and I’ve seen some not so nice set ups out there. Full repairs to my van were good quality and did not require readdressing. Last time they found a very small fault with my exhaust and fixed it free of charge as it was less than 15 minute job. I particularly like the fixed and honest upfront quoted prices displayed on the counter so you know what you are paying. They do not advise changing parts just to make that extra little bit of profit which has happened with other places in the past. I always have a say in any extra work need carrying out and it’s up to me if I want it doing or not. I have been a returning customer since for the last 5 years. Congratulations on winning the Yorkshire Car Repair garage.

First time user.

Visited for the first time today, very professional and great customer service. Work carried out to a very high standard & at a very good cost. Will definitely use for all my cars needs, would highly recommend, thanks guys. (Good coffee).

In 35 years of having garages care for…

In 35 years of having garages care for my cars, the quality of work and all round customer service is definitely some of the very best.

First class service from start to end

First class service from start to end. Miss Kavanagh was professional throughout the duration keeping in regular contact with me every step of the way. As my car was only a few months old and I was worried what the repair would be like I needn’t have been as the workmanship was exceptional. I would appreciate if both Miss Kavanagh and the repair worker(s) were recognised for this in their next supervision session.

Five Star Auto centre were excellent

Five Star Auto centre were excellent. Helpful and proactive with advice. All in all a great service. Definitely recommend.

Trustworthy and Professional

I had bought my very first car over a month ago, I had a few clutch sticking problems and a noise coming from the rear of the car, I rang midweek to book in for the Saturday, spoke to a very professional and knowledgeable gentleman who offered a full health check of the car free of charge. After the health check he rang back very prompt to tell me the issues, we discussed on the phone which needed doing urgently and which could wait a few weeks (allowing me time to cover the cost). Five Star gave me a courtesy car free of charge as work was expected to be completed the following monday but managed to complete the same day! The ladies on the reception are polite and very knowledgeable, the mechanics in the back are very skilled and most of all trustworthy, Five Star even washed the outside of my car and valeted the inside. Very happy with the service I received and will be using them as my trusted local garage. Thanks again!