Our Customer Feedback

Drivers are naturally cautious, especially when dealing with a new garage. We all share a fear of making the wrong decision and as a result, we look for reassurance that we are doing the right thing. We hope to eliminate this fear by allowing you to read what a few of our customers have to say about us:

First time user.

Visited for the first time today, very professional and great customer service. Work carried out to a very high standard & at a very good cost. Will definitely use for all my cars needs, would highly recommend, thanks guys. (Good coffee).

In 35 years of having garages care for…

In 35 years of having garages care for my cars, the quality of work and all round customer service is definitely some of the very best.

First class service from start to end

First class service from start to end. Miss Kavanagh was professional throughout the duration keeping in regular contact with me every step of the way. As my car was only a few months old and I was worried what the repair would be like I needn’t have been as the workmanship was exceptional. I would appreciate if both Miss Kavanagh and the repair worker(s) were recognised for this in their next supervision session.

Five Star Auto centre were excellent

Five Star Auto centre were excellent. Helpful and proactive with advice. All in all a great service. Definitely recommend.

Trustworthy and Professional

I had bought my very first car over a month ago, I had a few clutch sticking problems and a noise coming from the rear of the car, I rang midweek to book in for the Saturday, spoke to a very professional and knowledgeable gentleman who offered a full health check of the car free of charge. After the health check he rang back very prompt to tell me the issues, we discussed on the phone which needed doing urgently and which could wait a few weeks (allowing me time to cover the cost). Five Star gave me a courtesy car free of charge as work was expected to be completed the following monday but managed to complete the same day! The ladies on the reception are polite and very knowledgeable, the mechanics in the back are very skilled and most of all trustworthy, Five Star even washed the outside of my car and valeted the inside. Very happy with the service I received and will be using them as my trusted local garage. Thanks again!

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Joshua Tomlinson
Very good customer service. Repair was completed faster than quoted. All staff were polite, professional and helpful. Would recommend.
Sinead Cooney
I had bought my very first car over a month ago, I had a few clutch sticking problems and a noise coming from the rear of the car, I rang midweek to book in for the Saturday, spoke to a very professional and knowledgeable gentleman who offered a full health check of the car free of charge. After the health check he rang back very prompt to tell me the issues, we discussed on the phone which needed doing urgently and which could wait a few weeks (allowing me time to cover the cost). Five Star gave me a courtesy car free of charge as work was expected to be completed the following monday but managed to complete the same day! The ladies on the reception are polite and very knowledgeable, the mechanics in the back are very skilled and most of all trustworthy, Five Star even washed the outside of my car and valeted the inside. Very happy with the service I received and will be using them as my trusted local garage. Thanks again!
molly waldron
I’ve had 3 MOT’s with Five Star and I’ve always been more then happy with the service, I think the price is reasonable and I always feel welcomed by the lovely staff. Although the previous years I have had my car cleaned before collection so this year I was a little disappointed when this did not happen. I also received a voucher where the MOT was at a reduced price for £30, again I didn’t get this this year. Maybe it’s a factor that has been removed im not sure! But as a struggling student this extra was always really helpful for me. Although I agree with every good review on here, it always made it extra great when I received those added bonus’. But never mind! All in all I go to Five Star to get a MOT and that’s exactly what I get. Myself and my family will always return to this garage for any tests/work to be completed , I really do think it’s the most honest one around.
Miss J
5 star Auto centre provide an extremely professional service. Natalie has a lovely manner and is just what you would expect when dealing with a business. Asif the master technician has great knowledge and I feel that I can trust what he says. You know you are speaking to someone who knows his stuff. Each time I have taken my Subaru, Natalie has rung me to let me know if any extra work needs doing, but only as a recommendation, they haven't pushed me into having anything done, which I think is good. Any issues have been swiftly addressed and on inspecting my car when back at home, all work has been carried out well and as expected and my car drives with a noticeable difference. There is an option to pay in four installments which is a god send for me. It means I dont have to worry about the cost so much. All in all a fantastic service, I will be going back. Thanks guys & girls.
Gareth Eaton
Great, friendly service. Missed my original appointment but they still fitted me in that day. Felt valued throughout, real customer service.