Our Customer Feedback

Drivers are naturally cautious, especially when dealing with a new garage. We all share a fear of making the wrong decision and as a result, we look for reassurance that we are doing the right thing. We hope to eliminate this fear by allowing you to read what a few of our customers have to say about us.

Below are just a small selection of recent reviews but you can also view all our Trustpilot reviews and Google Reviews on the links below:

Donna Newman
This has to be the best garage in the whole of Yorkshire . They really do pull out all the stops to make sure that they give you the best quality of service at the best price . Asif and Natalie almost feel like family , they have never once took liberties when it’s come to work on my car in fact it’s the total opposite , they have saved me a lot of money and a lot of worry . They will forever have my loyalty over and above any BMW garage that there is . Please believe me when I say that THEY ARE DEFINITELY 5 STAR ALL THE WAY *****
Marie Thomas
Super efficient. The whole process is always pleasing and it’s like each team member is always smiling and happy to be at work. I know a good garage when I see one as I used to work in this industry myself and I’ve seen some not so nice set ups out there. Full repairs to my van were good quality and did not require readdressing. Last time they found a very small fault with my exhaust and fixed it free of charge as it was less than 15 minute job. I particularly like the fixed and honest upfront quoted prices displayed on the counter so you know what you are paying. They do not advise changing parts just to make that extra little bit of profit which has happened with other places in the past. I always have a say in any extra work need carrying out and it’s up to me if I want it doing or not. I have been a returning customer since for the last 5 years. Congratulations on winning the Yorkshire Car Repair garage.
Stuart Adams
I couldn’t decide whether to use the more expensive main dealer or five star auto for our annual service. I spoke on the phone to somebody at Five Star who was very knowledgeable and friendly and assured me they’d use genuine parts. I went with them and it was a great decision. Professional from the friendly receptionists right to the end. I was really pleased. I paid and went to my car which was gleaming, washed hoovered, I’m sure the glass etc had been cleaned too. I would highly recommend Five Star Auto and we will return.
Ben Edinburgh
Below is a copy of the email I sent to 5 Star after they completed some work on my car. My email accurately reflects the quality of the work they did. As you can see, a superb effort. "Credit where credit is due. I want to say thank you for the "above and beyond" service today. You have exceeded my expectations in terms of customer service. Not only have you changed my tyres in super quick fashion, not only have you washed my car prior to its return, not only have you delivered my car to my place of work, but all done a day earlier than promised. Talk about under promise and over deliver. Super work from the team at 5 Star. I am really impressed."

First time user.

Visited for the first time today, very professional and great customer service. Work carried out to a very high standard & at a very good cost. Will definitely use for all my cars needs, would highly recommend, thanks guys. (Good coffee).

In 35 years of having garages care for…

In 35 years of having garages care for my cars, the quality of work and all round customer service is definitely some of the very best.

First class service from start to end

First class service from start to end. Miss Kavanagh was professional throughout the duration keeping in regular contact with me every step of the way. As my car was only a few months old and I was worried what the repair would be like I needn’t have been as the workmanship was exceptional. I would appreciate if both Miss Kavanagh and the repair worker(s) were recognised for this in their next supervision session.

Five Star Auto centre were excellent

Five Star Auto centre were excellent. Helpful and proactive with advice. All in all a great service. Definitely recommend.

Trustworthy and Professional

I had bought my very first car over a month ago, I had a few clutch sticking problems and a noise coming from the rear of the car, I rang midweek to book in for the Saturday, spoke to a very professional and knowledgeable gentleman who offered a full health check of the car free of charge. After the health check he rang back very prompt to tell me the issues, we discussed on the phone which needed doing urgently and which could wait a few weeks (allowing me time to cover the cost). Five Star gave me a courtesy car free of charge as work was expected to be completed the following monday but managed to complete the same day! The ladies on the reception are polite and very knowledgeable, the mechanics in the back are very skilled and most of all trustworthy, Five Star even washed the outside of my car and valeted the inside. Very happy with the service I received and will be using them as my trusted local garage. Thanks again!