Frequently asked questions

Q. How can Five Star Autocentre be cheaper than most main dealers?
A. Our cost savings are passed onto our customers by virtue of the fact that our parts and labour overheads and mark up costs are far less than a main dealer. Our extensive parts buying power allows us to negotiate good rates and these savings are passed on to our customers.

Q. Why do I no longer need to use a main dealer to service my car?
A. The Government passed legislation in October 2003 called "Block Exemption". This allows independent garages to carry out your car service and at the same time ensure your warranty is protected at all times.

Q. Are the parts used of the same quality as a main dealer?
A. All the parts used are Original Equipment (OE) standard parts. Parts manufacturers and distributors can now freely supply all parts to all garages and in most cases the parts supplied to independent garages are the same as those used by the main dealer.

Q. How is payment made once the work is completed?
A. Payment by either Cash, a Credit or Debit Card. For corporate account holders payment is due within 30 days of completion directly to Five Star Autocentre Ltd.

Q. Will my car receive a valet before it is returned to me?
A. Whilst we do not offer a full valet service we will ensure that the outside of your car is cleaned and the inside is vacuumed before it is returned to all Gold Service customers.

Q. Will my service book be stamped?
A. Yes. We will ensure that your service book has been updated and stamped when the car is returned to you.

Q. My car has a rattling noise under the bonnet. Are you able to look at it for me?
A. Yes. We will endeavour to detect any reported faults FREE OF CHARGE and then inform you of our findings immediately.

Q. Am I at all times in control of the costs of my service?
A. Yes. At no time will we complete any additional work without first obtaining your authorisation.

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